September 15, 2003 FOR IMMEDIATE RELEASE
No: 002-PB-03 Contact: Gloria Minarik


Santa Fe, NM………………………………………………... When was the last time you heard someone speak that could really improve the lives and change attitudes of your employees for the better? Assist them in making better decisions, clarify key values and address difficult questions? The New Mexico State Library System will be doing just that by offering a new and innovative workshop for its employees on September 22, 2003. "Understanding Ethics and Conflict Resolution in Libraries" is the topic and will be presented by Olive Gallagher, syndicated columnist and author of the "The Inner Bottom Line."™ Ms. Gallagher will be working with senior state librarians and their staffs to help them better understand how to deal with difficult situations and people.

Ms. Gallagher, CEO of Personal Best® and author of "The Inner Bottom Line"™ is a respected pioneer in ethics and personal accountability and has impacted hundreds of corporations and organizations with her common sense and unique approach to personal choices and ethical dilemmas. She has inspired people of all ages and assisted them in setting appropriate boundaries and making better life choices based on their values. Olive's column of the same name, found in first run every Sunday in the Santa Fe New Mexican newspaper, has attracted an ever-growing, enthusiastic and loyal readership throughout the country.

Personal Best, founded by Olive in Los Angeles in 1985, was originally created to help senior executives improve their presentation and speaking skills. However the program, with it's innovative and provocative ideas on everything from personal performance to leadership skills and the responsible use of power, quickly earned the company a reputation as a cutting-edge ethics organization producing remarkable bottom line impact and success for its participants.

Stephanie Gerding, Director of Education for the Santa Fe Library explained how librarians, who have to deal everyday with the general public, sometimes this task very difficult. "After reading Olive's column every Sunday, I knew she would be able to tailor a unique workshop to meet the specific needs of our staffs", said Ms. Gerding. "After meeting personally with Olive, I was convinced that her approach would be well received by our employees. This workshop will help them to better recognize their own value systems as well as give them conflict resolution skills they can use everyday."

"I was delighted to have the opportunity to roll up my sleeves and work with the individuals who make things happen. As a writer, library and books are somewhat sacred places to me, and I consider it a privilege to try and help people function more effectively and gain more clarity about what values matter most to them in their everyday lives."

For more information about “The Inner Bottom Line”™ and Personal Best, please email us at